SHIPMENTS AND RETURNS
We strive to dispatch all orders within 3 business days of confirmation. In the event an item is out of stock, on backorder, or a custom order, shipping may take 1 to 3 weeks, typically within 2 weeks. For orders with processing times exceeding 10 business days, we will notify you via email to confirm the expected shipping date. Should we not receive a response, your order will be processed and shipped as soon as the items are available.
All shipments are handled via Fedex/DHL courier or surface freight. If your country imposes significant customs duties or taxes, our experienced brokers may assist in reducing these charges. Shipping, handling, and insurance charges will be reflected on each order. For a more cost-effective option, we offer surface shipping, which may take 1 to 2 months for delivery. Should this option meet your requirements, please contact us for a detailed shipping quote.
Shipping fees include both handling and packaging costs, as well as postal charges. Handling fees are fixed, while transport fees are based on the total weight of the shipment. To minimize costs, we recommend grouping multiple items in a single order. Please note that orders placed separately cannot be combined, and individual shipping charges will apply to each order.
While we take every precaution to ensure your order is delivered safely, all packages are shipped at your own risk, with special attention given to fragile items.
DELIVERY ISSUES
In the event of a delivery delay, please notify amazdaonline.com customer service at your earliest convenience via email. We aim to resolve delivery issues within 2 weeks of the reported concern.
Upon receipt of your shipment, please inspect the package to ensure all items are accurate and undamaged. Any discrepancies, such as missing items, damaged products, or issues with packaging, must be noted on the courier's delivery slip and signed for accordingly. Additionally, notify amazdaonline.com customer service immediately via email, detailing the issue encountered.
If you are dissatisfied with the condition of your delivery, you may refuse acceptance by not signing for the package.
ORDER STATUS
Orders are processed Monday through Friday in the order they are received. Orders placed after 12:00 PM (Noon) Monday-Thursday and after 11:00 AM on Friday will be processed the next business day.
To track your order, please use the tracking number provided in your shipping confirmation email. Should you have any questions or concerns about your order, feel free to contact us via email, and we will be pleased to assist you.
CANCELLATION POLICY
Orders for in-stock items may be canceled prior to shipment, subject to a 30% cancellation fee. Once an item has been shipped, or in the case of backordered or custom items, cancellations are no longer permitted after the order has been placed. If you wish to cancel your order, please contact us directly via email. Cancellation requests submitted via the online form will not be processed.
REPORTING ORDER ISSUES
If your order is missing items, contains damaged products, or if you have other concerns, please contact customer service via email. To expedite resolution, kindly have your order confirmation number available. We are committed to resolving any issues as quickly and efficiently as possible.
AMAZDAONLINE.COM SATISFACTION GUARANTEE
We are dedicated to providing the highest level of service and quality products at amazdaonline.com. Your satisfaction is our top priority, and we stand behind every purchase with a 100% satisfaction guarantee.